Last updated: August 2026
This policy applies to purchases made through either Ravenna Rocks or Ravenna Refills, in-store or online. Both shops share the same checkout and fulfillment system, so one policy covers both.
You have 30 days from your purchase date, in-store or online, to start a return. Items need to be unworn, undamaged, and include their original tags and packaging.
Approved returns are issued as store credit for the original purchase amount, minus shipping and a 10% restocking fee. That fee is waived if the return is due to shipping damage, a store error, or a defective item. In those cases, you can choose a full refund to your original payment method instead of store credit. Store credit can be used at either Ravenna Rocks or Ravenna Refills. Refunds and replacements are processed within 10 business days of us receiving your return.
Shipping damage: if your order arrives damaged, let us know within 72 hours of delivery with photo evidence, and we'll get you a replacement or refund.
Defective items: qualify for repair, replacement, or full store credit if you reach out within 30 days of purchase.
What we can't accept back: custom-made goods, tumbled rocks, beauty items, grocery items (yes, we carry a few of these at both shops!), and anything used or damaged outside of the situations above.
To start a return, email either shop, contact@ravennarocks.com or contact@ravennarefills.com, within 30 days of your purchase, and we'll take it from there.
